Can not log into my laptop is says, you’ve entered an incorrect pin too many times, and this happened after an update of software to this dell latitude 5450

Dear Andrew Helmick,

Thank you for reaching out regarding the issue you're experiencing with logging into your laptop. We understand how frustrating it can be to be locked out of your device, and we're here to help you regain access as quickly as possible.

If your laptop is prompting for a PIN that you don’t recognize or remember, please try the following steps:

Recommended Steps to Regain Access:

1. Use Password Instead of PIN On the login screen, select Sign-in options below the PIN entry field. Choose Password and enter your account password to log in.
2. Reset Your PIN
   • If you're unable to use your password or prefer to reset the PIN: Click I forgot my PIN on the login screen. Follow the on-screen instructions to verify your identity and set a new PIN.
3. Check Internet Connection Ensure your device is connected to the internet, especially if you're using a Microsoft account. This is required to verify your identity during PIN reset.
4. Use Safe Mode (if needed) If you're unable to access the sign-in options, you may need to boot into Safe Mode and troubleshoot from there. Let us know if you'd like guidance on this step.

If these steps don’t resolve the issue or if you’re using a work or school account managed by your organization, we recommend contacting your IT administrator for further assistance.

Let me know how it goes, and if this answer helps, feel free to hit “Accept Answer” so others can benefit too 😊 T&B, Harry.