Teams site issues - files appearing in the SharePoint version of the site, but not on the Teams app or Teams web version

Hi @Kerry McGreavy, 

Welcome to the Microsoft Q&A forum. 

Thank you very much for reaching out regarding the issue where files are not appearing in the Shared (formerly Files) tab across your Teams channels. I appreciate your patience and the clear details you provided. 

This behavior can happen when the recent Teams update causes the Shared tab to map to an incorrect location, when the SharePoint document library or channel folders have been renamed or files moved disrupting Teams’ ability to display content even though the issue itself is not related to the 5,000‑item view limit, which only affects how many items SharePoint can display at once rather than whether Teams can show the files at all. 

Here are my recommendations, which I hope will be helpful to you. 

Please follow the steps below: 

1/ Check where the Shared tab is pointing 

Please try this for any affected channel: 

1. Open the channel 
2. Go to Shared 
3. Select Open in SharePoint 
4. 

If it opens the wrong site (for example, the tenant root site instead of the Team’s site), this confirms a mapping issue caused by the recent update. 

2/ Verify the document library name 

On the Team’s SharePoint site: 

• Go to Site contents 
• 
• Look for the main document library name 
• It should be Shared Documents (or just “Documents” in the modern interface) 
• 

If it has been renamed, change it back to see if it works. 

3/ Check channel folder names 

In the Documents library: 

• Ensure each channel still has a folder with the exact same name as the channel 
• If files were moved out of the channel folder, move them back to restore visibility within Teams 

4/ If all channels are affected 

This strongly suggests the Shared tab is misconfigured due to the Files > Shared update. 
In this case, I recommend: 

• Sign out and sign back into Teams 
• Create a new test channel (this can help trigger remapping) 

For additional information, you can refer to these articles: 

• SharePoint List View Threshold Error: Here’s How I Fixed It 
• List View Threshold in SharePoint Online - FAQs - SharePoint Diary 

Please note that this information is being provided by the moderator solely for your convenience. The referenced sites are not managed or overseen by the moderator, and therefore we cannot guarantee the accuracy, security, or suitability of any software or content available there. We recommend reviewing all information carefully and ensuring you understand any associated risks before following suggestions from the provided link. 

5/ Contact Microsoft Support   

If the issue persists even after these steps, it may stem from a deeper system-level cause. In this case, I recommend contacting your organization's IT administrator, who can submit a support request to Microsoft through the Microsoft 365 Admin Center. They’ll be able to access system-level information to investigate the issue thoroughly and provide assistance. At the very least, they can offer the most effective workaround to ensure your experience remains smooth and secure.      

We kindly ask for your understanding that, as moderators, we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.     

I hope this information is helpful. Should you have any further questions or need additional assistance, feel free to reach out.   

I look forward to hearing your thoughts on this.   

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment".  

Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.