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Azure technical support

Paul Rodwell 20 Reputation points
2026-03-16T20:41:11.8133333+00:00

Does anyone know how to reach Azure technical support? I don't have an active support plan, but a migration between subscriptions has failed and suggested to contact support, but is now all hidden behind the helpful not AI chat.

If any one can help, I had the error below when trying to move a VM and associated resources between subscriptions, and after a subsequent move now have the networking resources split between subscriptions to the rest of the VM resources:

There was an error moving resources. All move in provider succeeded. However, the batch move job failed. The correlation id is ******* (Code: ResourceMoveFailed) ResourceProviderLinkedNotificationJob for resourceid 'Microsoft.Network/virtualNetwork/' to endpoint 'https://eastus2euap.rsrp.storage.azure.com' did not finish successfully within given period. (Code: NotificationAfterMoveFailed, Target: Microsoft.Storage/) ResourceProviderLinkedNotificationJob for resourceid 'Microsoft.Network/virtualNetwork*' to endpoint 'https://koreasouth.rsrp.storage.azure.com' did not finish successfully within given period. (Code: NotificationAfterMoveFailed, Target: Microsoft.Storage/)

Now I cannot associate the public IP with the network adapter:

Failed to update network interface ''. Error: Resource /subscriptions//resourceGroups/WsOxygen/providers/Microsoft.Network/networkInterfaces/* was involved in a move operation which is either currently ongoing or failed. NRP does not allow operations on such resources. If a move operation is ongoing, wait for it to complete.

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A central hub of Azure cloud migration services and tools to discover, assess, and migrate workloads to the cloud.

Answer accepted by question author

  1. Siva shunmugam Nadessin 9,625 Reputation points Microsoft External Staff Moderator
    2026-03-17T02:51:48.3366667+00:00

    Hello Paul Rodwell,

    Thank you for reaching out to the Microsoft Q&A forum.

    Summary: The cross-subscription move operation for the resource group from one subscription to other subscription partially failed on March 16, 2026. The Virtual Machine was successfully moved by the Compute Resource Provider (CRP), but the associated networking resources (Network Interface, Network Security Group, Public IP Address, and Virtual Network) failed to complete the move due to an internal DNS name reservation conflict.

    Root Cause: During the move operation, the system attempted to update the DNS name reservation for the Public IP Address. However, the existing DNS reservation was associated with a different internal tenant identifier from a prior subscription configuration. This mismatch prevented the DNS reservation from being updated, which caused the entire network resource move to fail. As a result, the networking resources were left in an inconsistent state across both subscriptions.

    Impact: Networking resources (NIC, NSG, PIP, VNet) in the destination subscription remained in an "Updating" provisioning state, preventing any modifications. The same resources in the source subscription were left with a "Failed" move state.

    Resolution: The NRP engineering team will perform a manual cleanup to reset the move state on the source resources and complete the notification for the destination resources, bringing all resources to a healthy "Succeeded" state. The DNS name reservation conflict has been addressed by the DNS team.

    Prevention: The product team is aware of the DNS NameReservation TenantId mismatch issue that can occur during cross-subscription moves when Public IP Addresses have DNS labels. This is a known issue being tracked for a permanent fix. and for the question In the future where they would need to migrate public IP addresses between subscriptions.  Is it safer to remove the DNS label first before migrating the public IP address our product team has responded with below answer.

     We have mitigated the issue and customer should not see issue in future.

    they don't have to remove DNS before migrating. Removing DNS is risky as they might loose it (someone else could take it etc).

    If they want, we can closely monitor it when they going to migrate.

    If the assistance was helpful, kindly User's image & up-vote this can be beneficial to other community members.

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  1. Alex Burlachenko 20,665 Reputation points MVP Volunteer Moderator
    2026-03-17T08:24:41.12+00:00

    Hi Paul Rodwell,

    what u are hitting is a stuck resource move state not something u can fix from the portal. The move partially completed then the provider notification failed so Azure marked the networking resources as being in a move operation. When that flag is set NRP blocks any updates like attaching a public ip.

    Msft documents the general move limitations https://learn.microsoft.com/azure/azure-resource-manager/management/move-resource-group-and-subscription and known restrictions and provider specific constraints at https://learn.microsoft.com/azure/azure-resource-manager/management/move-support-resources

    The error NotificationAfterMoveFailed and ResourceMoveFailed usually means the backend provider notification did not complete which requires msft intervention https://learn.microsoft.com/azure/azure-resource-manager/management/move-resource-group-and-subscription#troubleshoot-move-errors

    Even u do not have a paid support plan u can still open a free request under subscription or resource management issues. Go to Help and support > Create a support request and choose Subscription management. Subscription and resource move issues are generally covered without a paid technical plan https://learn.microsoft.com/azure/azure-portal/supportability/how-to-create-azure-support-request

    Unf there is no self service fix for a locked move operation, only msft guys can clear that flag.

    rgds,

    Alex

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