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Hi Karen Kay,
Thank you for reaching out to the Microsoft Advertising Learn Q&A Platform!
For concerns regarding Dynamics 365, I would recommend posting your question on their community forum.
Kindly check: Dynamics 365 Community
You may also contact our support team at 1-800-518-5689 between Mon—Fri: 6 a.m. to 6 p.m. PT. Our English Chat Support is now open 24x7! for accurate response.
Kind regards,
John | Microsoft Advertising Support Specialist | 1-800-518-5689