RETURNPURCHASE

You can usually return a Microsoft Surface Pro for a full refund—but it depends on where you bought it and how quickly you act. Here’s exactly what to do:

Microsoft Store

Visit order history → Request return

Usually offers full refund within 30 days

Amazon

Go to Your Orders

Select the Surface Pro → Return or Replace

The suitable reasons may be:

“Not as expected”

“Performance/design not suitable”

Offline store:

Visit the store ASAP with bill + box + accessories

Don’t damage the box

Include charger, manuals, accessories

Keep original packaging

To return the Surface Pro for a refund, follow these steps:

1. Go to the Microsoft account Order history page and sign in with the account used for the purchase: Open Order history.
2. Find the Surface Pro in the list of orders and select Request a return.
   • If Request a return does not appear or online returns are not available in the region, contact Sales support for assistance.
3. Follow the on-screen instructions to generate and print the prepaid shipping label.
4. Pack and ship the Surface Pro using the provided label.
5. After Microsoft receives the device and confirms it is eligible, a replacement will be shipped or a refund will be issued to the original payment method. For qualifying returns, the full amount is credited, less original shipping and handling.
6. Refunds are generally processed within 3–5 business days after the item is received and approved. The refund status can be checked anytime on the Order history page.

If the product has not yet been received (still in transit), do not initiate a return; instead, contact Sales support.

Note that single items from within a bundle cannot be returned separately, and return labels expire after a certain time; if the label has expired, contact Sales support for a new one.

References:

• Get an exchange or refund on devices bought from Microsoft
• Check the status of your Microsoft Store return or refund