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I signed up for teams two months ago and can not cancel payments or enter my profile

Dov Magen 0 Reputation points
2026-04-29T11:58:08.5133333+00:00

some 2 months ago I subscribed to teams from my other account, I have been trying to cancel reoccurring payments and cancel teams with no luck, support in Israel can not be reached and I have written to you several times

I subscribed to paid teams from email: [Moderator note: personal info removed]

@gmail.com

microsoft does not allow me to log in

please cancel my teams subscription ASAP and inform me

Microsoft Teams | Microsoft Teams for business | Other
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  1. Ana Le 395 Reputation points Independent Advisor
    2026-04-29T12:25:31.7433333+00:00

    Hi @Dov Magen

    I understand you’re trying to cancel your Teams subscription but are unable to access your account. To better understand what’s happening, could you please help confirm a few details:

    1/ When you try to sign in, what exact error message do you see?

    2/ Have you tried resetting your password, and if yes, were you able to complete the process?

    3/ Do you have access to any alternative sign-in method (for example: verification email, phone number, or authenticator app)?

    4/ Do you know if the subscription was purchased directly from Microsoft or through a third party (such as mobile app store)?

    Since cancellation requires access to the account, identifying the sign-in issue will help determine the correct next steps.

    Looking forward to your update.

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