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Try Another Verification Method

Preece, George 0 Reputation points
2026-04-29T14:10:24.9166667+00:00

When I try to login into my outlook account it says too many attempts have been made. When I then go to request an SMS code for verification I get an error saying 'Try another method' - but it doesn't give me any other methods?

I have two step verification on so I have tried the account recovery form but apparently this doesn't work if you have two step?

Any ideas?

Outlook | Windows | Classic Outlook for Windows | For home
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  1. Darhyl Amizola 40,735 Reputation points Independent Advisor
    2026-04-29T14:50:18.9733333+00:00

    Hey there! Nice to meet you!

    The error message, "Try another verification method" is an indication that your account is blocked due to the system detecting unusual activity, as stated by Microsoft, particularly the "I see a Try another verification method message" tab: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

    I would also like to add that there is an ongoing service alert on the server regarding sign‑in issues: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

    Click "Show Products" under "Microsoft consumer products" > then check the "Outlook.com" tab.

    In the meantime, kindly perform these steps to fix the error:

    1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
    2. If it doesn't work, wait exactly 24 hours to reset the password.
    3. If the issue persists, kindly wait exactly 48 hours to perform another password reset. The idea is to wait for the account lock to expire first before you reset the password.

    Important: Please make sure not to attempt to sign in or reset the password within that timeframe (24 or 48 hours), as this may reset the lock cooldown.

    Lastly, please monitor the service status and wait for Microsoft to provide updates on the sign‑in issue.

    Thank you for your understanding! Please feel free to let me know if you need anything else.

    Best regards,

    Darhyl

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