How to fix excel.exe error process ID=0x58f0 (22768), Thread ID=0x5900 (22784)

Hi, YEW SING WONG

The process ID and thread ID usually don’t point to one exact fix. They mainly show which Excel crash Windows recorded, so I’d focus on what Excel is loading at startup or whether the workbook/environment is triggering the crash.

Besides the solutions provided by the Q&A Assist, here are some suggestions you can try:

First, run Microsoft’s Excel crash troubleshooter, as it can automatically check common Excel startup causes such as startup folders, add-ins, and custom toolbar files. It is suggested that you also check the XLSTART folder, because any file in that folder opens automatically with Excel and can make Excel crash before you even do anything.

You can also try moving the affected workbook to the local Desktop first, then open Excel and use File > Open > Browse > select the file > arrow beside Open > Open and Repair. If it only crashes with one workbook, this is more likely a damaged or overloaded file than Excel itself.

Also check for Office and Windows updates, then restart the PC fully instead of sleep/hibernate. If it still crashes, try changing the default printer temporarily to Microsoft Print to PDF, since Excel checks printer/display drivers when opening workbooks.

Thank you for your patience in reading, I hope this information has been helpful to you. 

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The error message with excel.exe and specific process/thread IDs indicates Excel is crashing. Use the following supported repair and troubleshooting steps for Microsoft 365/Office Excel on Windows:

1. Run an Online Repair of Office A full Online Repair reinstalls Office components and fixes most crash issues.
   1. Close all Office apps (Excel, Word, Outlook, etc.).
   2. Open Settings in Windows.
   3. Go to Apps → Installed apps.
   4. Find Microsoft 365 (or Office) in the list.
   5. Select the three dots (…) → Modify.
   6. Choose Online Repair and confirm.
   7. Wait for the repair to complete (this can take 15–30 minutes). Do not cancel.
   8. Restart the PC.
   9. Open Excel and check whether it still crashes.
2. If Excel still crashes, perform a selective startup (clean boot) A conflicting background program, add‑in, or service can cause Excel to crash.
   1. Follow the steps for your Windows version in the article Run Selective Startup using System Configuration (links are provided in the referenced article below for Windows 10/8/7/Vista/XP).
   2. Restart Windows in selective startup/clean boot mode.
   3. Start Excel and test again.
   4. If Excel works in clean boot, re‑enable startup items and services gradually to identify the conflicting program.
3. If all Office apps show similar errors If Word, Outlook, etc. also show “has run into an error that is preventing it from working correctly,” and Online Repair did not help, a full removal and reinstall may be required:
   1. Uninstall Office from Apps & Features / Installed apps.
   2. Manually delete any remaining Office folders under C:\Program Files\Microsoft Office and C:\Program Files (x86)\Microsoft Office (paths may vary).
   3. Carefully clean remaining Office keys under HKEY_CURRENT_USER\Software\Microsoft\Office and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office if comfortable editing the registry.
   4. Restart the computer.
   5. Reinstall Microsoft 365/Office and test Excel again.

If Excel continues to crash after Online Repair, clean boot, and reinstall, contact Microsoft Support with the exact error text and any recent changes (new add‑ins, antivirus, PDF tools, etc.) so they can review crash logs.

References:

• Excel not responding, hangs, freezes or stops working
• When I open an excel file it shows - We're sorry, but excel has run into an error that is preventing it from working correctly, Excel will need to be closed as a result. would you like us to repair now? then shows the option "repair now","help","close" - Microsoft Q&A
• how i can fix the microsoft app problem - Microsoft Q&A
• How can I get office 365 to work? - Microsoft Q&A