Porting a number into Teams

I have asked for an update in the Phone Number Service Center Portal and 2 days have passed, but still there is no response.

Dear @Tony Jolly,

Good day, and I appreciate the detailed explanation of your concern. I completely understand how critical this is, especially since it involves your main office number.

From what you’ve described, it sounds like the porting process has progressed (since the number was released by your previous provider), but it may have stalled during provisioning on the Microsoft side, which would explain why it hasn’t yet appeared in the Teams admin center.

As a forum moderator, I genuinely wish I could access your tenant or investigate this further on your behalf. However, our role here is limited to providing general guidance, and we do not have visibility into backend porting workflows or provisioning status.

To help move this forward, could you please share the following details with me via private message, if possible?

• The support ticket ID you opened
• The date and time the port request was submitted or last updated

With that information, I can at least check what might be happening with your case and help flag it for attention, especially given the urgency.

You can open Private Messages at your post:  

I fully understand how disruptive this situation is, and I sincerely hope we can help get visibility on your request and move it forward as quickly as possible. I look forward to your message.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Use the Phone Number Service Center and the TNS Service Desk to track and escalate the port.

1. Check port order status
   • Go to the Phone Number Service Center Portal: https://pstnsd.powerappsportals.com/.
   • Locate the case associated with this port order.
   • Review the latest status and any comments from the TNS Service Desk.
2. Ask for an update on the existing case
   • Open the existing case for this port (do not create a new one).
   • Add a comment explaining that the losing carrier has already removed the number, it is not visible in the Teams admin center, and that this is the main office number and business‑critical.
   • Request immediate investigation and confirmation of the routing status and completion time.
3. If there is a rejection or technical issue
   • If the status shows a rejection from the current carrier or a technical failure, follow the guidance from the TNS Service Desk in that same case.
   • If needed, provide any additional documentation they request (for example, updated LOA, invoices, or carrier records depending on the country).
4. After the port completes
   • Once the TNS team confirms the port is completed, the number should appear in the Teams admin center under Voice → Phone numbers.
   • If the number appears but calls fail or behave unexpectedly within the first 24–48 hours, immediately contact the Phone Number Service Center again via the same portal and case so they can correct any post‑port routing issues.
   • For issues beyond 48 hours after completion, contact Microsoft Support.

Because this is a production main office number and already disconnected from the losing carrier, treat this as an urgent outage when communicating with the TNS Service Desk and keep all communication in the existing port case so they can see full history.

References:

• Submitting a port request