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System hangs after KB5066130 and KB5071959 were superseded on April 21, 2026

Lutgart Van den Broeck 0 Reputation points
2026-05-02T12:09:06.73+00:00

I have a very similar problem as the one described in question:

PCI Express Root Port, Black Screen, WHEA and NVIDIA submitted by anonymous on Feb 5, 2024, 11:21 PM.

As of April 21, 19H00 (CET - summertime) I experience full hang from my medion desktop running WINDOWS 10.

Medion Akoya PC P5371 H Intel core I5-6400 processor, Windows 10 Home

8 GB RAM, 2000 GB HDD, 128 GB SSD

NVIDEA GEFORCE GTX960, yes this PC dates from 2016.

no response to keyboard entries, no cursor, no response to mouse, unable to go to task management ALT-CTRL_DEL

In the WINDOWS system logs I see multiple entries from WHEA-Logger event 17 dated from just before (or during) the hang.

Sometimes no other entries in the last 30 minutes before the hang.

========================================================================

Het is een gecorrigeerde hardwarefout opgetreden.

Onderdeel: PCI Express Root Port

Foutbron: Advanced Error Reporting (PCI Express)

Primaire bus:Apparaat:Functie: 0x0:0x1C:0x0

Secundaire bus:Apparaat:Functie: 0x0:0x0:0x0

Naam primair apparaat:PCI--PII REMOVED--

Naam secundair apparaat:

  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />

  <EventID>17</EventID>

  <Version>1</Version>

  <Level>3</Level>

  <Task>0</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000000</Keywords>

  <TimeCreated SystemTime="2026-05-01T22:07:16.4559877Z" />

  <EventRecordID>3226496</EventRecordID>

  <Correlation ActivityID="{--PII REMOVED--}" />

  <Execution ProcessID="4864" ThreadID="3636" />

  <Channel>System</Channel>

  <Computer>--PII REMOVED--</Computer>

  <Security UserID="--PII REMOVED--" />

  </System>

  • <EventData>

  <Data Name="ErrorSource">4</Data>

  <Data Name="FRUId">{00000000-0000-0000-0000-000000000000}</Data>

  <Data Name="FRUText" />

  <Data Name="ValidBits">0xdf</Data>

  <Data Name="PortType">4</Data>

  <Data Name="Version">0x101</Data>

  <Data Name="Command">0x10</Data>

  <Data Name="Status">0x407</Data>

  <Data Name="Bus">0x0</Data>

  <Data Name="Device">0x1c</Data>

  <Data Name="Function">0x0</Data>

  <Data Name="Segment">0x0</Data>

  <Data Name="SecondaryBus">0x0</Data>

  <Data Name="SecondaryDevice">0x0</Data>

  <Data Name="SecondaryFunction">0x0</Data>

  <Data Name="VendorID">0x8086</Data>

  <Data Name="DeviceID">0xa115</Data>

  <Data Name="ClassCode">0x30400</Data>

  <Data Name="DeviceSerialNumber">0x0</Data>

  <Data Name="BridgeControl">0x0</Data>

  <Data Name="BridgeStatus">0x0</Data>

  <Data Name="UncorrectableErrorStatus">0x0</Data>

  <Data Name="CorrectableErrorStatus">0x1000</Data>

  <Data Name="HeaderLog">00000000000000000000000000000000</Data>

  <Data Name="PrimaryDeviceName">PCI--PII REMOVED--</Data>

  <Data Name="SecondaryDeviceName" />

  </EventData>

  </Event>

============================================================================

However, I had similar entries, maybe not so many, of WHEA-Logger event 17 before I started to experience the hangs.

And in the Windows setup log I saw 2 entries on April 18 at 18H47, 15 minutes before I experienced my first hang:

Log entry 1:

========

Initiating changes for package KB5071959. Current state is Superseded. Target state is Absent. Client id: DISM Package Manager Provider.

  <Provider Name="Microsoft-Windows-Servicing" Guid="{bd12f3b8-fc40-4a61-a307-b7a013a069c1}" />

  <EventID>1</EventID>

  <Version>0</Version>

  <Level>0</Level>

  <Task>1</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000000</Keywords>

  <TimeCreated SystemTime="2026-04-21T16:47:14.8634093Z" />

  <EventRecordID>575</EventRecordID>

  <Correlation />

  <Execution ProcessID="1260" ThreadID="2216" />

  <Channel>Setup</Channel>

  <Computer>--PII REMOVED--</Computer>

  <Security UserID="--PII REMOVED--" />

  </System>

  <PackageIdentifier>KB5071959</PackageIdentifier>

  <InitialPackageState>5080</InitialPackageState>

  <InitialPackageStateTextized>Superseded</InitialPackageStateTextized>

  <IntendedPackageState>5000</IntendedPackageState>

  <IntendedPackageStateTextized>Absent</IntendedPackageStateTextized>

  <Client>DISM Package Manager Provider</Client>

  </CbsPackageInitiateChanges>

  </UserData>

  </Event>

LOG entry 2

========

Initiating changes for package KB5071959. Current state is Superseded. Target state is Absent. Client id: DISM Package Manager Provider.

  <Provider Name="Microsoft-Windows-Servicing" Guid="{bd12f3b8-fc40-4a61-a307-b7a013a069c1}" />

  <EventID>1</EventID>

  <Version>0</Version>

  <Level>0</Level>

  <Task>1</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000000</Keywords>

  <TimeCreated SystemTime="2026-04-21T16:47:14.8634093Z" />

  <EventRecordID>575</EventRecordID>

  <Correlation />

  <Execution ProcessID="1260" ThreadID="2216" />

  <Channel>Setup</Channel>

  <Computer>--PII REMOVED--</Computer>

  <Security UserID="--PII REMOVED--" />

  </System>

  <PackageIdentifier>KB5071959</PackageIdentifier>

  <InitialPackageState>5080</InitialPackageState>

  <InitialPackageStateTextized>Superseded</InitialPackageStateTextized>

  <IntendedPackageState>5000</IntendedPackageState>

  <IntendedPackageStateTextized>Absent</IntendedPackageStateTextized>

  <Client>DISM Package Manager Provider</Client>

  </CbsPackageInitiateChanges>

  </UserData>

  </Event>

Previous set-up entry dates from April 18. No entries beyond April 21.

What is current status?

If I power up my PC, all interfaces operational, there is 75% chance the PC hangs within 10 minutes.

If I power up my PC without connected ethernet cable, wait 10 minutes en then reconnect the ethernet cable, There is 90% chance the PC works correctly for 12 hours. Eventually it will hang but 12 hours is workable.

What is there behind the ethernet cable:

  1. a router to the internet
  2. A NAS disk -- but disconnecting only this device does not help either.

Any suggestions?

Kind regards,

--PII REMOVED--

Windows for home | Windows 10 | Performance and system failures
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Answer accepted by question author

  1. Q&A Assist
    2026-05-02T12:09:31.09+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The hangs are consistent with a hardware‑level or driver‑level issue that is being triggered after recent Windows servicing changes, not with the superseding of KB5066130/KB5071959 itself.

    From the logs and similar cases in the context, there are two key patterns:

    1. Hardware/firmware issues surfaced by recent updates
      • The WHEA-Logger Event 17 entries indicate corrected PCI Express Root Port errors. These are hardware‑reported errors on the PCIe bus (for example, between the Intel chipset root port and devices such as the NVIDIA GPU or other PCIe devices).
      • Similar behavior is documented for TPM hardware: Event ID 17 is logged when the TPM hardware fails to execute a command, and the root cause is a device/firmware issue that Windows surfaces in the logs. The recommended mitigation there is to ensure the latest Windows cumulative updates and firmware/BIOS updates are installed, and then work with the hardware vendor if the issue persists.
      • By analogy, the PCIe WHEA-Logger 17 events point to a hardware or firmware problem on the PCIe root port or attached device that is being stressed or exposed after recent updates.
    2. System instability tied to a scheduled security/boot task and network connectivity
      • A closely related Windows 10 freeze scenario in the context shows the system consistently freezing about 5 minutes after startup, but only when connected to the internet. The workaround was to disable a scheduled task Microsoft\Windows\PI\Secure-Boot-Update. With that task disabled, the freezes stopped.
      • In that case, uninstalling and reinstalling network drivers did not help; the issue was a Windows task that runs shortly after boot and appears to interact with security/boot components when the system is online.

    Given the behavior described:

    • Hangs occur within ~10 minutes when the Ethernet cable is connected from boot.
    • Hangs are largely avoided when booting offline, waiting ~10 minutes, and then connecting Ethernet.
    • WHEA-Logger 17 PCIe root port errors appear around the time of the hangs.
    • Servicing logs show KB5071959 being moved from Superseded to Absent by DISM (normal package state transition when superseded by newer updates).

    This strongly suggests:

    • A Windows component or scheduled task that runs shortly after boot and requires network connectivity is triggering activity that stresses the PCIe path (for example, GPU, chipset, or another PCIe device), causing corrected hardware errors and eventually a hang on this older platform.
    • The superseding of KB5071959 is likely just the point at which a newer cumulative update or servicing change was applied, not the direct cause.

    Actionable steps based on the context:

    1. Ensure all current Windows updates and firmware are installed
      • For similar hardware‑level issues (TPM Event 14/17), the guidance is to install the latest Servicing Stack Update (SSU) and monthly Cumulative Update, and then update BIOS/firmware from the OEM.
      • On this Medion system, install the latest Windows 10 cumulative update available and check Medion’s support site for BIOS and chipset/PCIe/Intel Management Engine firmware updates.
    2. Check for and temporarily disable the Secure Boot–related scheduled task
      • In the similar Windows 10 freeze case, disabling the Microsoft\Windows\PI\Secure-Boot-Update scheduled task prevented freezes that only occurred when the system was online shortly after boot.
      • On this system, inspect Task Scheduler under Microsoft > Windows > PI for Secure-Boot-Update. If present, temporarily disable it and observe whether the hangs still occur when booting with Ethernet connected.
      • This is a workaround; if it stabilizes the system, it indicates that a security/boot update task interacting with hardware (possibly PCIe/firmware) is the trigger.
    3. If the issue persists, treat it as a hardware/platform problem
      • As with the TPM Event 14/17 guidance, if up‑to‑date Windows and firmware do not resolve the issue, the next step is to work with the hardware vendor (Medion) to diagnose the PCIe root port and attached devices.
      • The repeated WHEA-Logger 17 entries on the same PCIe root port (VendorID 0x8086, DeviceID 0xA115) indicate that this specific chipset root port is reporting errors; the vendor can advise on known issues or firmware fixes for that platform.

    These steps align with how similar hardware‑signaled error scenarios (TPM Event 14/17 and Secure-Boot-Update–related freezes) are handled in the provided material: keep Windows and firmware current, mitigate problematic scheduled tasks that run shortly after boot with network connectivity, and escalate to the hardware vendor if the platform continues to report hardware errors.


    References:

    1 person found this answer helpful.

2 additional answers

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  1. Lutgart Van den Broeck 0 Reputation points
    2026-05-06T08:34:46.7633333+00:00

    I disabled the Microsoft\Windows\PI\Secure-Boot-Update on Saturday, May 2.

    We rebooted multiple times between May 2 and today, May 6 with all connections operational and we did not experience the hang anymore.

    I consider my question as answered. Thank you.

    I still see event 17 in the systems log which according to you indicates an outdated driver or netbios. I shall consider what to do. This PC will cannot be upgraded to windows 11 which means that it will fall out of microsoft support in October 2026 and I expect that E-commerce and banks will start to refuse connections from Windows 10 PC's as of beginning 2027. So, how much effort should I produce to resolve this nuisance?

    0 comments No comments

  2. Lucus-V 6,660 Reputation points Microsoft External Staff Moderator
    2026-05-03T19:19:40.82+00:00

    Hi Lutgart Van den Broeck,

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

    Does the problem go away after uninstalling the last updates?

    Please try uninstalling them following this article: How to uninstall a Windows Update.

    If you have any updated information, please feel free to let me know.


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