My geobook is freezing after the logo

Hi,

Your laptop is probably crashing during Windows startup.

Try turning off the laptop, wait 10 seconds, turn it on while pressing the Del and F2 keys to see if you can access the BIOS.

What is the model of your Geobook laptop?

Thanks

The behavior matches a system that powers on but is stuck at the logo screen.

Try these steps in order:

1. Force a shutdown and restart
   1. Press and hold the power button for about 20 seconds, until the device turns off and then restarts.
   2. Release the power button when the Windows logo (or manufacturer logo) appears again.
   3. Wait to see if Windows continues past the logo into the sign-in screen.
2. If it still freezes at the logo, perform a recovery using a USB recovery drive
   1. Shut the device down with a long press of the power button.
   2. On another working Windows PC, create a USB recovery drive for Windows 11.
   3. Insert that USB recovery drive into the frozen device.
   4. With the device turned off, press and hold the volume-down button.
   5. While holding volume-down, press and release the power button.
   6. When the logo appears, release the volume-down button so it boots from the USB recovery drive.
   7. Use the recovery options to repair or reset Windows as needed. Be aware that some reset options can remove apps or data, so read each option carefully.
3. If the device still will not boot past the logo after recovery
   1. Arrange service or repair through the device manufacturer or an authorized service center, as the issue may be hardware-related.

References:

• Surface turns on but is stuck on a logo screen
• Force a shutdown and restart your Surface
• Windows doesn't respond or stops working on Surface