AADSTS5000225 error code — The tenant has been blocked; Please request reactivation or deletion.

Question

AADSTS5000225 error code — The tenant has been blocked; Please request reactivation or deletion.

Senra Tomel 0

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Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: d3543019-8cbd-46b9-8276-38c281b13e00 019df8cb-4452-77e2-a013-b653a11d4b77 Timestamp: 2026-05-05 15:39:24Z

Debugging information

Browser ID: 6b21e9ed-2463-4fe2-90db-0e9ee34d9f5f

I'm having a tenant issue; I'm getting an error because the tenant isn't active. I want the problematic tenant to be activated or deleted so that my problem is solved.

Thanmayi Godithi 9,605 Reputation points Microsoft External Staff Moderator

2026-05-05T15:51:23.1133333+00:00

Hi Senra Tomel,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the details requested over Private message.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.
Senra Tomel 0 Reputation points

2026-05-05T18:54:03.87+00:00

I don't know how to send a private message, but my problem is indeed caused by an old tenant. I have a new tenant, but instead of connecting to the new one, it's trying to connect to the old one, and that's causing the error. Could you please contact me privately?
Thanmayi Godithi 9,605 Reputation points Microsoft External Staff Moderator

2026-05-06T09:45:36.6466667+00:00

Hi Senra Tomel ,

Thank you for sharing the requested details over Private message.

Could you please review my latest comment over private message and let me know if that worked.