Had a real virus/fake defender pop up. Beep beep and computer voice

The pop-up with the “beep beep” and computer voice plus a phone number is a known tech support scam, not a real Microsoft Defender virus alert. Error or warning messages from Microsoft never include a phone number to call, and Microsoft does not cold-call or ask to be called from such pop-ups.

To get back to normal and safely use the Windows 11 PC and Xbox again, follow these steps:

1. Close the fake Defender page
   1. Press Ctrl + Alt + Del.
   2. Select Task Manager.
   3. In Task Manager, end all browser processes (for example, Microsoft Edge, Chrome, etc.). This will close the “locked” page even if the X button does nothing.
   4. Restart the PC once after closing the browser.
2. Clear out any browser-based scam notifications These scams are often just web pages or notification spam, not installed apps.
   • Open Microsoft Edge again.
   • Avoid restoring the previous session if prompted.
   • Check and remove any suspicious sites allowed to send notifications (for example, sites that are not amazon.com but show fake security alerts). The exact steps are not in the context, but the key point is that these are browser-based, not system Defender alerts.
3. Protect against future tech support scams Keep these rules in mind:
   • Microsoft does not send unsolicited email or make unsolicited phone calls to request personal or financial information or to fix a computer.
   • If a pop-up or error message includes a phone number, do not call it. Real Microsoft error and warning messages never include phone numbers.
   • Microsoft will never ask for payment in cryptocurrency or gift cards.
   • Download software only from official Microsoft partner sites or the Microsoft Store.
   • Use Microsoft Edge with Microsoft Defender SmartScreen, which blocks many known support-scam sites and can stop pop-up dialog loops.
4. If any access or software was granted (only if applicable) If at any point any software was installed at the scammer’s request or remote access was granted (even briefly), then:
   1. Uninstall any applications that were installed at their request.
   2. Consider resetting the device if fake error codes and messages keep appearing and make normal use difficult.
   3. Run a full scan with Windows Security (Microsoft Defender) to remove any malware.
   4. Apply all Windows security updates.
   5. Change passwords for important accounts.
   6. If any money was paid, contact the card provider to contest the charges.
5. Reconnect Xbox Series X Once the PC is stable and the browser scam page is closed, the Xbox can be brought back online. The scam page in Edge does not infect the Xbox itself; it only affects the browser session on the PC. Bringing the console back online after the PC is cleaned and stable is safe.
6. Report the scam Report the phone number and incident to Microsoft at https://microsoft.com/reportascam so it can be used to improve protections.

References:

• Protect yourself from online scams and attacks
• Protect yourself from tech support scams
• Tech support scams
• Microsoft Defender Scam or Do I have a virus on my computer - Microsoft Q&A
• Windows defender scam - Microsoft Q&A
• why can't you block AnyTech365.com....they are a scam company posing as Microsoft supported, stealing information? - Microsoft Q&A
• Who do I call for support? - Microsoft Q&A