How to recover my account?

Hey there! Nice to meet you!

Since you do not have access to the verification method (your recovery email address) for a password reset, I'm afraid the only way to recover the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If you didn't receive the results from the account recovery webform, please try submitting another request via Incognito/InPrivate window and using different devices and network services. Then please check your email inbox, junk, and spam folders.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to assist you with manual recovery, unblock, and escalation for this case, as stated in this article, that they are not permitted to send password resets, access, or even change any details on the account:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Thank you for your understanding.

Best regards,

Darhyl

Follow these steps in order, based on what is available for the account.

1. Try the Sign-in Helper and standard recovery paths

• Go to the Microsoft account sign-in page and use the Sign-in Helper tool when prompted: Sign-in Helper.
• If the problem is a forgotten password, follow Reset your password from the “I can’t sign in to my Microsoft account” article.
• If the email/username is not recognized, review My username has stopped working and ensure the correct address and domain (for example, .com vs .co.uk) are being used.

2. If the account uses two-step verification and security info is partly available If the account is a work or school account and there is still access to at least one security method:
3. Sign in to the Advanced security options page: Sign in.
4. Select Add a new way to sign in or verify and add a new phone or email.
5. Verify the new method with the code sent.
6. Expand the old security info entries that are no longer accessible and select Remove.
7. If all security info is lost but the password is known (work or school account)
8. Start sign-in: Sign in.
9. At Verify your identity, choose I don't have any of these.
10. Follow the prompts to replace security info.
11. After replacement, sign-in will be blocked for 30 days while the change is pending. During this period, if old security info is recovered, it can still be used to sign in, but doing so cancels the update.
12. If the password is forgotten and there is no access to any security info

• Use the official account recovery form:
  • Go to the recovery form (linked from Recover your account or Help with the Microsoft account recovery form).
  • Before filling it out:
    • Ensure there is a working email address that can receive messages about the recovery request. This can be any active email, including a newly created Outlook.com address.
  • Complete the form with as much accurate information as possible. Microsoft reviews the answers and responds within about 24 hours.

5. Important limitations

• If two-step verification is turned on and there is no access to any of the alternate verification methods (phone, email, authenticator), support agents cannot reset the password or change account details. In that case, recovery is not possible beyond what the automated systems allow.
• If the account has been inactive for more than two years, it may have been deleted and cannot be reopened.

6. If verification codes are not received

• Use the troubleshooting steps for verification codes from the “I can’t sign in to my Microsoft account” article.
• If codes still cannot be received and no security info is accessible, rely on the recovery form as the final option.

Because this email is used for important services (such as Apple ID or visa processes), it is critical to:

• Attempt recovery from a familiar device and network previously used with the account.
• Provide as many correct details as possible in the recovery form to maximize the chance of success.

References:

• I can't sign in to my Microsoft account
• Help with the Microsoft account recovery form
• Common problems with two-step verification for a work or school account
• My username and password have stopped working