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AADSTS5000225 - Tenant blocked due to inactivity after creating new Azure account and purchasing subscription

Aastha Jain 0 Reputation points
2026-05-06T06:53:28.9866667+00:00

I am facing the following error while trying to sign in to Microsoft Azure:

interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Additional error details:

  • Trace ID: <PII REMOVED>
  • Correlation ID:<PII REMOVED>
  • Timestamp: 2026-05-06 06:29:48Z

Issue description:

  • I recently created Azure accounts for learning and accessing Azure services.
  • I tried signing up using two different accounts, but both are showing the same tenant blocked/inactive error.
  • For one account, I have already purchased a subscription/free credit plan.
  • I urgently need access because I need to start working with Azure services from tomorrow.

Things already tried:

  • Tried different browsers
  • Tried Incognito mode
  • Tried different accounts
  • Cleared cache/cookies
  • Attempted login through Azure Portal and Microsoft account login separately

Questions:

  1. Why is a newly created tenant getting blocked due to inactivity?
  2. How can I reactivate/unblock the tenant?
  3. Is there a way to contact Microsoft support directly for urgent tenant recovery?
  4. Will the purchased subscription/credits remain safe after tenant reactivation?

Any guidance would be appreciated.I am facing the following error while trying to sign in to Microsoft Azure:

interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Additional error details:

  • Trace ID: <PII REMOVED>
  • Correlation ID:<PII REMOVED>
  • Timestamp: 2026-05-06 06:29:48Z

Issue description:

  • I recently created Azure accounts for learning and accessing Azure services.
  • I tried signing up using two different accounts, but both are showing the same tenant blocked/inactive error.
  • For one account, I have already purchased a subscription/free credit plan.
  • I urgently need access because I need to start working with Azure services from tomorrow.

Things already tried:

  • Tried different browsers
  • Tried Incognito mode
  • Tried different accounts
  • Cleared cache/cookies
  • Attempted login through Azure Portal and Microsoft account login separately

Questions:

  1. Why is a newly created tenant getting blocked due to inactivity?
  2. How can I reactivate/unblock the tenant?
  3. Is there a way to contact Microsoft support directly for urgent tenant recovery?
  4. Will the purchased subscription/credits remain safe after tenant reactivation?

Any guidance would be appreciated.

Microsoft Security | Microsoft Entra | Microsoft Entra ID

1 answer

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  1. simo-k 81,030 Reputation points Volunteer Moderator
    2026-05-06T07:30:00.7166667+00:00

    Please try the following steps:

    1. Use Azure Tenant Lookup to find the tenant ID based on the domain name.
    2. Access the following URL after replacing it with the tenant ID. 
    https://portal.azure.com/<tenant-ID>
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