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Some the Sales agent features run in Microsoft 365 app service apart from the Outlook add-in and Teams app. These features are turned on by default. To turn off actionable banners in Microsoft 365 apps, contact Microsoft support.
Effect on the Sales agent email notification banner
To help users find the Sales agent when they interact with customer emails, a Microsoft 365 service adds a notification banner at the top of incoming messages when the message is from an external email domain or an external email address is included in the To or Cc field. Banner notifications are displayed on a limited number of emails per day.
If you turn off actionable banners in Microsoft 365 apps, banner notifications aren't removed from emails that are already in users' Inboxes. However, no new incoming emails display the banner until you turn the setting on again.