Team and Outlook Not Working

Question

Team and Outlook Not Working

Ajinkya Chandrashekhar Khedkar 0

Hello Team,

Teams and Outlook are not working on Samsung S 25 Ultra. Uninstall and reinstall is done it's stuck on signing screen.

It's look like global issue.Below URL for reference.

https://r1.community.samsung.com/t5/galaxy-s/ms-teams-issues-on-galaxy-s25-ultra-anyone-else/td-p/37661010

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Answer 1

Chris Duong 8,655 Microsoft External Staff Moderator

Hi @Ajinkya Chandrashekhar Khedkar,

Good day. I truly appreciate you sharing the symptoms and the troubleshooting steps you’ve already completed.

A - What's happening

Based on your description and my research, recently, a few users in the community have also encountered a similar issue. It appears that the issue is more specific to the Samsung Galaxy S25 Ultra rather than a Microsoft account or tenant-wide outage.

In comparison, other Samsung models (e.g., Galaxy Z Flip 6 / Galaxy S26 Ultra) are reported to be working normally, which suggests the issue may be related to a device configuration conflict or a recent system/security update on the S25 Ultra.

B - Recommended workaround

In addition to the workarounds shared by other users, I’d like to provide one more workaround that is also considered helpful by the community in this case.

Refresh Android System WebView
Please go to Settings > search “Android System WebView”
Open App details in Store > select Remove updates
Reboot the phone
Go back and Update Android System WebView
Reboot again
Launch Teams/Outlook and try signing in

Note: If “Android System WebView” doesn’t appear directly in Apps, some users can locate it via: Settings > Google > All services > System Services > Android System WebView.

C - Submit feedback to Microsoft

As a forum moderator, I hope you understand that I don’t have the ability to modify or escalate product issues directly. However, I strongly recommend submitting your feedback through the Ideas · Community. This is the most effective way to ensure your voice reaches the product team and can be considered for future improvements.

User's image

Once you've submitted your feedback, feel free to share the link here in the comments. I’ll be happy to upvote it to help bring more visibility.

If you are unable to submit feedback from your side, please let me know and I will be happy to submit it on your behalf.

D - Contact support

If this issue is urgent and directly impacting your team’s productivity, I strongly recommend reaching out to your IT department and asking them to open a support ticket with Microsoft Technical Support through the Microsoft 365 Admin Center. They have access to system-level diagnostics and can investigate the problem more thoroughly. At the very least, they can provide the most effective workaround to ensure your experience remains smooth and secure.  

As community moderators, we appreciate your understanding that we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels. If you have any extra questions about this answer, please click "Comment".

I hope this information is helpful. Should you have any further questions or need additional assistance, feel free to reach out.

If you have any extra questions about this answer, please click "Comment".

Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.

Jelena 10 Reputation points

2026-04-21T05:53:07.0266667+00:00

Not working on samsung 26 ultra, also. We have everyday work on outlook and teams. Please fix the problem.
Kenneth Wills 5 Reputation points

2026-04-21T12:56:28.84+00:00

Same issue on the standard S 25. Both Teams and Outlook are not working. Tried to uninstall Outlook and re-install and its stuck on the log in page.
Chris Duong 8,655 Reputation points Microsoft External Staff Moderator

2026-04-21T16:11:33.3966667+00:00

Hi everyone,

Thank you all for taking the time to share your experiences and for highlighting how this issue is affecting your daily work with Teams and Outlook.

To better support you and help move this forward, feedback has been created on your behalf to raise visibility around the concerns discussed in this thread. I sincerely appreciate everyone who contributed details and comments, as this helps present a clearer picture of the impact across multiple Samsung devices.

You can view and support the feedback here: Teams and Outlook stuck on sign-in on Samsung Galaxy S25 / S25 Ultra / S26 Ultra (Android)

Please sign in to view the feedback content.

Additionally, you may also request your organization’s IT administrator to open a support ticket to Microsoft Support through the Microsoft Admin Center for further assistance and investigation.

I hope this submission gains broader visibility and helps bring meaningful attention to the topic for the product team’s review.

If the response provided has been helpful, and marking it as accepted would be greatly appreciated. This helps highlight the solution for others who may be seeking similar information, enabling quicker access to relevant guidance and contributing to a more supportive and collaborative community.

Thank you again for your time and cooperation in addressing this matter. Should you have any additional questions or concerns in the future, please feel free to reach out. Ongoing support and guidance are always available from the moderators within the Q&A forum.
Jelena 10 Reputation points

2026-04-24T08:24:11.18+00:00

Samsung 26 ultra not working again
Ajinkya Chandrashekhar Khedkar 0 Reputation points

2026-04-24T13:11:11.68+00:00

@Chris Duong Thank you for your response.

This issue is impacting a significant number of Samsung mobile users. Based on observations, it is not an isolated case and is clearly affecting day-to-day productivity.

Given Samsung’s wide adoption, it’s very likely that users within Microsoft and partner organizations are also experiencing the same issue firsthand. This should help in understanding both the severity and real-world impact of the problem.

While the IT Admin team might appear to be the right channel, in practice their focus is largely limited to corporate-managed laptops and desktops. Since this issue affects self-owned mobile devices, it often does not get escalated or prioritized through traditional IT channels. As a result, many impacted users are unsure where to report the issue, which may explain why the overall volume appears low despite the widespread impact.

From an end-user perspective, this is directly impacting productivity and day-to-day work. A patch update or targeted fix would be the most effective resolution, and I strongly request that this be reviewed and routed to the appropriate product/engineering team on a priority basis.

Hope you understand the situation and can help escalate this to the right team for timely resolution.

Thank you for your support.
Chris Duong 8,655 Reputation points Microsoft External Staff Moderator

2026-04-24T20:59:42.6333333+00:00
Hi everyone,

First of all, I’m truly sorry for the inconvenience this issue has caused especially given how many of you rely on Teams and Outlook for your day‑to‑day work.

I’d also like to be transparent about my role here. As a forum moderator, I don’t have the ability to directly escalate product issues to engineering or trigger an internal fix from the forum. I hope you can understand this limitation. What I can do is help guide you toward the most effective channels to ensure this issue reaches the appropriate Microsoft teams for further investigation.

As mentioned previously, feedback has already been submitted to help raise visibility on this issue. In addition to that, the most appropriate next step at this point is to work with your organization’s IT Admin/Helpdesk to open a support request to Microsoft Support through the Microsoft Admin Center. They do have dedicated workflows and teams that specialize in investigating mobile‑device and Android‑related issues; however, it’s important that the ticket is created under the correct product and category so it is routed to the appropriate queue.

Because many of the affected devices are personally owned (BYOD), end users are often unable to open the “right type” of support case directly. For this reason, I strongly recommend coordinating with your IT Admin or Helpdesk and asking them to raise the case on your behalf.

Additional guidance:

Get support - Microsoft 365 admin | Microsoft Learn

Get in-app help for Outlook for iOS and Android - Microsoft Support

To help the support team investigate more effectively, it would be helpful to include the following details:

Affected device models: Samsung Galaxy S25 / S25 Ultra / S26 Ultra

Android version, One UI version, and security patch level (month/date)

Teams and Outlook app versions

Android System WebView version (since community troubleshooting and workarounds are centered around WebView)

When the issue started and how often it occurs (always vs. intermittent), and whether a reboot temporarily helps

Network type (Wi‑Fi / 4G / 5G) and whether VPN or Private DNS is enabled

Screenshot or short video showing the “stuck on signing in” behavior

A note such as “works on PC or other devices” to help confirm this is not a tenant‑wide or account outage

I genuinely hope everything is going smoothly. Please let me know if there’s anything else you need me to check or clarify.

Thank you again for your understanding and cooperation.
LAKSHMIPRABHA S 0 Reputation points

2026-04-25T11:41:06.9766667+00:00

I am unable to install the microsoft teams app in my Android phone
Chris Duong 8,655 Reputation points Microsoft External Staff Moderator

2026-04-27T19:03:46.61+00:00
Hi @LAKSHMIPRABHA S,

Thank you very much for sharing your issue.

To ensure your specific situation is reviewed in a more complete and focused way, I’d recommend creating a new post on the Microsoft Q&A platform.

Please follow the steps below:

Visit website: Microsoft Teams - Microsoft Q&A

Select "Ask a Question" in the top right corner.

When creating your post, you may want to include the following details, if available:

Your device model and Android version

The exact error message shown when installing Teams (or a screenshot, if possible)

Where the installation fails (Google Play Store vs. app launch after install)

Whether other apps install normally on your device

Providing these details will allow Teams community to review your situation independently and offer guidance that’s tailored to your specific experience, without being mixed in with a different issue.

Once again, thank you for sharing your feedback, and I appreciate your cooperation. If you have any other questions or need help creating the new post, feel free to let me know.

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