Teams on android randomly uses speakerphone when taking calls

Hi @Owen Welsh

Regarding your issue, have you tried uninstalling Microsoft Teams from the affected phone, then reinstall it and sign back in. After reinstalling, place a few test Teams calls to see if the behavior changes. 

If the issue continues after reinstalling, affecting around 30 users and started recently, I highly suggest contacting Microsoft Support and reporting that multiple users are affected on multiple devices. Providing details such as the number of impacted users, device models, Android version, and Teams app version. 

A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.            

Here’s what your Microsoft 365 Global Admin (IT Admin) should do next:           

• Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.             
• Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin?      
• If your subscription is managed through a Microsoft partner or reseller, they can also assist with opening a support request and liaising with Microsoft on your behalf.          

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.         

I apologize for redirecting you the related team support, as the moderators in this community don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. But Microsoft’s support team has elevated permissions and access to backend systems that we, as community moderators, do not. This ensures your issue is handled with the right tools and expertise and helps you get a faster resolution.           

Hopefully they will be able to help with your issue and if you have any other questions or need further assistance, feel free to ask.        

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