471,774 questions with Microsoft 365 and Office-related tags

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Login problem with Microsoft Account

Hi, We are Unable to login into Microsoft Login , Since we have ONLY ONE Global Admin and that account is locked out due to Microsoft Authenticator, this is now an Official Tenant Lockout scenario. Help us to solve the Problem

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-06T07:11:48.3966667+00:00
Parthasarathy K S 0 Reputation points
answered 2026-05-06T07:50:27.2066667+00:00
Jess-Q 10,410 Reputation points Microsoft External Staff Moderator
4 answers

Problem using Microsoft Access

I have databases in Microsoft Access 2021. Lately there is a problem with Access. Starting Access makes it a pending program with a everlasting circle. Of course I did: Ending the program with 'Taakbeheer' revomal of laccdb file if any Compress and…

Microsoft 365 and Office | Access | For home | Windows
asked 2026-05-04T07:43:09.1466667+00:00
J.G. van Leeuwen 0 Reputation points
commented 2026-05-06T07:48:12.4833333+00:00
J.G. van Leeuwen 0 Reputation points
2 answers

Ipad & Iphone not recognising my 365 Family subscription

When I try to open Microsoft 365 on iphone or Ipad, when I try to Restore purchase, the it says I have no subscription. Yet I have Microsft 365 family classic. My One drive seems to work on all devices

Microsoft 365 and Office | Subscription, account, billing | Other | iOS
asked 2026-05-06T05:33:57.9533333+00:00
karen whittam 0 Reputation points
answered 2026-05-06T07:43:51.73+00:00
Sumit D - IA 167.2K Reputation points Independent Advisor
2 answers

How to fix 2021 Office on iMac

I have office 2021 that was bought and installed in 2023. Unfortunately the email I had was compromised and had to change it from msn.com to outlook.com I just trried to ope a file and it is now requiring me to activate 365 from onedrive. I had been…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-05-05T14:11:51.2733333+00:00
Seth Ahiekpor 0 Reputation points
answered 2026-05-06T07:38:07.88+00:00
Xavier-D 7,670 Reputation points Microsoft External Staff Moderator
3 answers

Numbered List/Clause Numbers Disappear When Document Compatibility Mode is Upgraded

We are experiencing an issue where numbered clause headings (e.g. ARTICLE I, Section 1.01, 1. Interpretation) disappear when documents are opened in newer versions of Microsoft Word or when the compatibility mode is automatically upgraded. Environment: …

Microsoft 365 and Office | Word | For business | Windows
asked 2026-05-06T05:33:56.6033333+00:00
G, Girish (TR Technology) 0 Reputation points
answered 2026-05-06T07:36:37.9733333+00:00
Nam-D 3,855 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

No Authenticator message arriving when I try to access Teams of another organization.

Hi all, I'm not receiving any authenticator message when I try to login on my account and connect to the Teams environment of a partner organization. The only two options I get are approve a request on my Microsoft Authenticator app (which doesn't…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-04-28T08:17:14.4166667+00:00
Mark Slierings | FABRICations 20 Reputation points
commented 2026-05-06T07:30:01.9366667+00:00
Mark Slierings | FABRICations 20 Reputation points
1 answer

How login in without the double authentification

Hello, I am unable to access my university Microsoft account. I recently changed my phone (the previous one is broken), and since then I can no longer complete the multi-factor authentication via Microsoft Authenticator. The application is not working,…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-05-06T07:26:31.1+00:00
Celine Hanna 0 Reputation points
answered 2026-05-06T07:26:43.1833333+00:00
Q&A Assist
1 answer

Microsoft 360 Business Basic Subsription

Hello, I need help on my subsriptions. It seems that I have subscribed to the Business Basic but I am already subscribed to the Microsoft 365 Personal. Kindly advise how can I cancel my subscription to the Business Basic subscription? I don't think I…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-06T07:25:15.68+00:00
Rod Franco 0 Reputation points
answered 2026-05-06T07:25:29.6566667+00:00
Q&A Assist
2 answers

Group calendar in Sharepoint stuck at "Getting events"

We have a MS365 group without Teams group. Recently we removed the original owner of this group, and this issue seemed to happen after that - stuck in infinite loop to get events on sharepoint site. Permissions are not changed and still can access the…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-04-30T06:11:13.53+00:00
Sheila 15 Reputation points
commented 2026-05-06T07:24:52.13+00:00
Radim Trncak 0 Reputation points
2 answers

How to change your primary email on my account?

I have my personal email as the primary account email as that is what I used during my free trial. I would like to change it to my business email. #email

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-05T11:34:57.2833333+00:00
Jennifer Graham 0 Reputation points
edited an answer 2026-05-06T07:24:13.1033333+00:00
Jess-Q 10,410 Reputation points Microsoft External Staff Moderator
2 answers

Stock Rfresh is not showing latest value

HI Issue #1 - I am using Excel 2024 Personal version to show stock value of few tickers in NSE (India) exchnage. The price it shows is different value than the current value. e.g XNSE:ASIANPAINT shows value 2521 in Excel 2024 against the actual…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-05-03T06:43:12.1266667+00:00
Debadatta Rout 0 Reputation points
commented 2026-05-06T07:21:05.5133333+00:00
Kai-H 16,355 Reputation points Microsoft External Staff Moderator
2 answers

When inserting an isosceles triangle as a default shape in PowerPoint, it is not an equilateral triangle!

I just compared it with an equilateral triangle generated via a macro, and there is a significant discrepancy. For an equilateral triangle with a side length of 30cm, the height should be approximately 25.9807cm. However, the default isosceles triangle…

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-05-04T02:32:59.6866667+00:00
Comatine 0 Reputation points
commented 2026-05-06T07:20:44.0666667+00:00
Kai-H 16,355 Reputation points Microsoft External Staff Moderator
1 answer

can't download .pptx copilat generated

copilate generated a pA service request is being opened A support agent will call the phone number provided. Callback times may vary. Title copilat generated a power point 50 slides attempted many time to save in onedriv Request Number Moderator note:…

Microsoft 365 and Office | PowerPoint | For home | Other
asked 2026-05-02T02:11:22.5566667+00:00
asmar muhammad 0 Reputation points
commented 2026-05-06T07:20:07.57+00:00
Emma1-N 6,750 Reputation points Microsoft External Staff Moderator
1 answer

OneNote Copilot does not show up on Mac

Situation / setup: OneNote on Mac Family subscription valid Region Germany System Language English All MS products have Copilot to use I am primary user, Connected Experience toggles in Word etc. on, sign out, sign in already done for OneNote …

Microsoft 365 and Office | OneNote | For home | MacOS
asked 2026-05-04T07:10:49.8466667+00:00
Jan 0 Reputation points
edited an answer 2026-05-06T07:19:40.0666667+00:00
Kai-H 16,355 Reputation points Microsoft External Staff Moderator
2 answers

Unable to Assign or Access Microsoft 365 Copilot Business License

Dear Microsoft Support Team, Last week, I purchased Microsoft 365 Copilot Business licenses. However, I am currently unable to assign the Copilot license to users. Additionally, I am unable to add or access Copilot within my tenant. At this time, I am…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-21T13:29:00.16+00:00
Radha Mungara 0 Reputation points
edited a comment 2026-05-06T07:19:38.1933333+00:00
Alina Le 1,570 Reputation points Independent Advisor
2 answers

2026 May Samsung Gallery is not syncing

Samsung Gallery is set properly to sync and back up to OneDrive, [Moderation note: PII removed]@outlook.com. When tapping Onedrive icon, On is toggled, Sync Now "Last synced 02-17, 6:57pm. I have clicked Sync Now, multiple times, the photos from Feb…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-01T17:43:04.1766667+00:00
Deb Haug 0 Reputation points
commented 2026-05-06T07:18:12.46+00:00
Kai-H 16,355 Reputation points Microsoft External Staff Moderator
2 answers

microsoft family safety is barely functional

whenever time starts running out on an app with limited time due to family safety, sometimes it prompts you to sign in instead of letting you ask for more time. The sign in phase works very weirdly and most of the times doesn't work. Usually, you put in…

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

172 questions
asked 2026-05-02T14:28:57.9933333+00:00
minimude201 0 Reputation points
commented 2026-05-06T07:17:42.9266667+00:00
Kai-H 16,355 Reputation points Microsoft External Staff Moderator
2 answers

CAMEO function in powerpoint not working

i am unable to use my cameo function on my powerpoint 365.Cameo function in powerpoint is not working properly .The camera is not turning on

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-05-03T01:51:10.5466667+00:00
rachael danasamy 0 Reputation points
commented 2026-05-06T07:17:17.1133333+00:00
Kai-H 16,355 Reputation points Microsoft External Staff Moderator
2 answers

Having subscription issues

I have renewed my subscription and still cannot use copy and edit features for excel. very frustrated - have spent much time trying to rectify.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-05-05T22:10:34.91+00:00
Stephen Kaschalk 0 Reputation points
commented 2026-05-06T07:13:26.8433333+00:00
Estrella721 36,555 Reputation points Independent Advisor
2 answers

Mislead to purchasing Microsoft 365 premium membership for year - can't cancel!!! How do i fix?

I accidently registered for a Microsoft premium subscription. I had two options. 1. Pay monthly or 2. Register for the year - . I interpreted it it as i was paying monthly for one month only - nowhere did it say it would continue taking payments for a…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-05T14:51:51.5033333+00:00
Maigan Cowen 0 Reputation points
answered 2026-05-06T07:10:34.2333333+00:00
Xavier-D 7,670 Reputation points Microsoft External Staff Moderator